General

1.1. Reliance Retail Limited, having its registered office on 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai–400002, Maharashtra, India, India (“Reliance”, “we”, “us” or “our”) is managing and operating the website, and mobile or tablet applications www.tirabeauty.com (collectively referred to as “Tira”, or “website”, or “app”), through which inter alia facilitate the sale and purchase of various beauty and personal care products (“products”) to the Customer (“Customer” or “user” or “users” or “you” or “your”).

1.2. Only persons who can enter into legally binding contracts as per the Indian Contract Act, 1872, i.e. persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use and access Tira. If you are a minor i.e. under the age of 18 years, you may use Tira only with the involvement of a parent or guardian.

1.3. This Fees and Payments Policy (“FP Policy” or “Policy”), together with the Terms and Conditions describes Reliance’s accepted payment methods, and Reliance’s policies and procedures in relation to acceptance of fees and payments towards the services offered through Tira. Reliance’s primary objective is to ensure that Tira is user-friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by the user.

Applicability Of Policy

2.1. By using Tira and/or initiating a request for the purchase of products on the website, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on Tira. Please note that we may from time to time change the terms of the policy that govern your terms of accepted payment methods of Reliance, and Reliance’s policies and procedures in relation to acceptance of fees and payments towards the services offered through Tira. Every time you wish to use Tira, please check the policy to ensure you understand the terms and conditions that apply at that time. If you do not agree to the terms contained in this FP policy you are advised not to accept the Terms and Conditions and this FP policy and may forthwith leave and discontinue using the Tira.

Fees and Paymens Options

3.1. In order to ensure user convenience, Reliance offers multiple payment methods to you. Reliance without prior notice to the user reserves the right to add or delete payment options from the ones listed below:
a) Payment through net banking facilities;
b) Payment through select credit cards;
c) Payment through select debit cards;
d) Payments through cash on delivery;
e) Payments through third party credit offered by select financial institutions;
f) Payments through prepaid payment instruments and electronic wallets;
g) Any other payment options as may be provided by Reliance from time to time. The payment options referred to above shall hereinafter (collectively be referred to as “payment options”). While reasonable endeavours are made to offer payment options through varied banking channels, presently, Reliance accepts payments only from major select banking avenues. Reliance does not accept payments made through international debit/credit cards.

3.2. Please note that accepting payment through the said payment options is solely at Reliance’s discretion. Reliance reserves the right to remove/deactivate any payment options for a user for any reason whatsoever.

3.3. While using the payment options, the user agrees to provide correct, complete, and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by Reliance’s third party payment gateway provider. User shall not use a credit/debit card or prepaid instrument which is not lawfully owned by them or which the user has not been lawfully authorised to use. The user shall solely be responsible for the security and confidentiality of their financial information. Reliance disclaims all liabilities that may arise as a consequence of any unauthorised use of the user’s financial information and/or identity, including, details relating to the payment options.

3.4. Reliance shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a user owing to:
a) Lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to user(s) as a part of Reliance’s promotions.
b) Exceeding the credit/debit limit mutually agreed upon between the user and the issuing bank.
c) Any payment issue arising out of technical glitches occurring during a transaction.
d) Declination of transaction for reasons beyond Reliance’s control.

3.5. Reliance reserves the right to impose limits on the number of transactions a user may undertake on Tira. Should the user exceed such transaction limits imposed by Reliance, Reliance reserves the right to refuse to process such transactions. Reliance may refuse to process transactions emanating from users who have suspicious or questionable transaction history on the website. Should Reliance be dissatisfied with the credibility of a user or the genuineness of a transaction carried out on Tira, Reliance shall have the right to reject such transactions. Reliance may also choose to delay the dispatch of products purchased by such users or cancel the entire purchase at its sole discretion. The user agrees that Reliance shall not be liable for any damage, interests or claims resulting from Reliance’s decision to not process a transaction or delay in the processing of a transaction on account of a user’s suspicious activity on the website.

3.6. All the products listed on the website are inclusive of all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to GST, duties and cesses, etc.

3.7. While thorough processes of verification are carried out prior to the publication of product prices on the website, errors and discrepancies arising out of technical glitches and time lags is unavoidable, despite our best efforts, in a certain case, there may be mispricing of products on the website during or after the process of purchase of products has been carried out by the user. For the avoidance of doubt, Reliance’s curative actions that will arise in the event of a price difference arising on the actual maximum retail price of products against the price published on Tira are set out below:
a) If the maximum retail price of the products delivered to the user is lower than the price published on the website, the user shall, within 24 (twenty four) hours from the time when he/she received the products, intimate to our customer support team. Upon Reliance being satisfied with the user’s claim, the difference in the purchase price against the maximum retail price shall be refunded to the user’s bank account within 1 (one) business day from the date of receiving the written notice from the user.;
b) If the mode of payment for the order was ‘cash on delivery’ the user will be requested to share their bank details by filling out the pop-up form that appears on the website/app while raising the return request. Upon receiving the user’s bank account details the refund will be credited to the user bank account. If the mode of payment for the order was through a payment option other than the ‘cash-on-delivery’ option, we may transfer the refund to the user source account that was used to make the initial payment.

3.8. To enable the user to make payments for purchasing products on Tira, in addition to this FP policy, the terms and conditions of the user’s bank, applicable financial institution and/or card issuing association may be applicable. The user’s bank, financial institution or card issuing association may decline or prevent the user from making electronic payments for buying the products on the website and Reliance does not control the same and hence, shall not be held liable at any point in time.

3.9. Reliance may, from time to time contract with third party payment service providers including banks, to open nodal bank accounts under applicable Indian laws. This will be done to facilitate the payments between users and other third parties, apart from Reliance. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers, etc. Upon successful delivery of the products purchased by you through Tira, Reliance shall initiate payments to third party service providers.

3.10. If it is brought to the user’s notice that a charge has been created on his/her payment instrument(s) for the purchase of products on Tira and the user is not aware of such purchase on the website, the user is first, required to verify if their family members, friends or business colleagues were authorised to carry out the purchase of products on Tira. If despite this, the user continues to be unable to identify the charge created on their payment instrument(s) for the purchase of products on the website, the user may report such unauthorised purchase to us within 30 (thirty) days from the date on which the unauthorised purchase was carried out on Tira in order to enable Reliance initiate investigations.

3.11. If the user carries out a purchase on Tira and the payment in lieu thereof has been invalidated, the user shall within 7 (seven) days from the date of receiving a written notice from Reliance, remit the invalidated payment into Reliance’s bank account, details of which shall be set out in the notice. If the user fails to remit the invalidated payment into Reliance’s bank account despite having received the notice, Reliance shall be entitled to initiate civil and/or criminal legal action against the defaulting user at his/her cost and peril.

3.12. The ‘cash on delivery’ payment option allows users to make a cash-only payment to our delivery executive or logistic partner at the time of delivery of the purchased products to the user. Presently, we offer a maximum order value of INR 5000 (Indian Rupees Five Thousand) under the cash on delivery payment option. Users should check cash on delivery limit by entering the relevant area pin-code before placing any order on Tira. Reliance reserves the right not to provide cash on delivery payment options for certain products (these could be products specified by Reliance or products with a value exceeding a specified amount) or locations and should change or modify the maximum order value amount applicable to various area pin-codes. Users are required to peruse and accept the terms set out under the Cancellation, Return and Refund policy which sets out the terms of refunds for transactions carried out using the cash-on-delivery payment option.

Customer Support Team:

Any queries or concerns relating to the Fees and Payment may be directed by you to our customer support team who can be contacted at:
Contact Details:
Write to us on: help@tirabeauty.com
Call us on: 1-800 890 3030 (8 AM to 8 PM, Monday to Sunday)